FAQ
Are products in stock?
TUBULAA pieces are made to order.
Each piece is produced through our specialist manufacturing partners, allowing us to maintain quality, reduce unnecessary inventory and create furniture with intention.
How do I place an order?
Orders can be placed directly through our website with full payment at checkout.
For deposit payment requests, please contact us at studio@tubulaa.com
What payment methods do you accept?
We accept major credit cards, PayPal and EFT bank transfer by request.
Due to the value and nature of our products, pay-in-four services such as AfterPay and Klarna are not currently available.
Where is TUBULAA furniture made?
TUBULAA pieces are designed in Australia by Ryan O'Connor and Jo Fahy, and developed in collaboration with a specialist team of engineers and fabricators in Adelaide.
Production is carried out through a carefully selected network of global manufacturing partners, chosen for their craftsmanship, technical capability and commitment to quality.
This collaborative approach allows us to combine considered Australian design with world-class manufacturing expertise.
Do you ship internationally?
Our primary market is Australia, however we can assist with international orders.
If your country is not available at checkout, please contact studio@tubulaa.com and our team will assist.
Do you work with trade & industry?
Yes. We welcome enquiries from architects, interior designers, retailers, hospitality groups and commercial clients.
We can support trade projects with product information, material guidance, custom colour options and preferential pricing where applicable.
Please submit an enquiry through our Trade page or contact studio@tubulaa.com
Where Can I view TUBULAA in person?
TUBULAA is currently available online.
We are working towards selected retail and showroom partnerships from mid 2026. Retailers interested in representing TUBULAA can contact us through the Stocksts page or via studio@tubulaa.com
Who directs your photography and campaigns?
Product design, art direction, photography and filmmaking are led by TUBULAA founders Ryan O'Connor and Jo Fahy.
What happens if my order arrives damaged?
Please contact us as soon as possible at studio@tubulaa.com with your order details, photographs and a description of the issue.
We will review the information with our logistics partners and work with you to resolve the matter promptly.
How do I track my order?
Once your order is ready for dispatch, tracking or delivery details will be sent to the email address or phone number used at checkout.
Depending on the size and destination of your order, delivery may be handled by parcel, freight or white glove delivery partners.
Can I collect my order?
Collection may be available in some cases, depending on where the goods are held.
TUBULAA works with third-party warehousing and logistics facilities, so collection must be approved and arranged in advance. Once goods are collected, responsibility passes to the collector at the time of loading.
Where applicable, delivery fees may be adjusted.
Do you offer a warranty?
Yes. TUBULAA products are covered against defects in workmanship and manufacturing.
For full warranty details, please refer to our Warranty page or contact studio@tubulaa.com