FAQ
Are products in stock?
Made to order. Worth the wait. 16-20 week lead time currently. Progress updates will be provided throughout the order process for peace of mind.
Contact studio@tubulaa.com if you have further questions.
Pre-orders & Payment
Pre-order:Â
100% payment (online) via website is available.
If you prefer to pay a deposit (minimum 20%) please contact us at studio@tubulaa.com for invoice & bank details. The balance will be collected prior to shipment.
Payment:Â
We offer all major credit cards, PayPal, EFT Bank transfer (on request). Due to the value of goods, pay in 4 services such as Klarna and AfterPay are not available.
If you have any questions about pre-order or payments please don't hesitate to reach out to the team at studio@tubulaa.com
Where do you make your furniture?
Every piece is developed through an ongoing, hands-on process - designed in Australia and produced through trusted global partners in small, considered runs.
Which Countries do you ship to?
Our primary market is Australia, but we can ship worldwide.
If you don't see your country at the checkout, please contact the team at studio@tubulaa.com & we will assist further.
Do you work with trade & industry?
We welcome your enquiries & are in a position to custom produce, re-colour existing collections and provide preferential pricing & design / materials support to achieve optimal results for your project.
Where Can I view the pieces in person?
We are currently selling online only, but have plans to make products available in-store from mid 2026.
If you are a retailer who would like to sell TUBULAA, please contact the team via the Stockists page or via email studio@tubulaa.com
Can I use my own fabrics?
We have taken great care to source premium fabrics suitable for the product's intended purpose.
We are happy to discuss your request, but there is a possibility we may not be able to accommodate. We work on a case by case basis. Please contact the team at studio@tubulaa.com
Who art directs & shoots your campaigns?
All product design, art direction, photography & filmmaking is done by Ryan O'Connor & Jo Fahy - owners of TUBULAA.
For enquiries, please email via studio@tubulaa.com
My order has arrived damaged. What do I do?
Please contact us asap via studio@tubulaa.com & send images / detailed information so we can investigate with our logistics partners & remedy the situation asap.
How do I track my order?
For Australian & International orders, we partner with multiple carriers ranging from Postal (for smaller items) through to white glove / room of choice delivery partners.
Tracking / delivery information and ETA's will be via the email / phone number used when the original purchase was made.
Can I pick up the order from your warehouse?
After production commences, we will be holding stock across multiple facilities in Australia & internationally. Access to these 3rd party facilities will be on a case by case basis. If permission is granted and a collection is arranged, responsibility of goods will pass to the collector at time of loading.
If there were delivery fees attached to your order, we will look to refund accordingly.
Do you offer a warranty?
TUBULAA offers a guarantee to the purchaser that the products are free of defects in workmanship & details.
For more detailed information regarding product & period of warranty, please refer to the Warranty page, or contact the team at studio@tubulaa.com